Shipping policy

Shipping within Australia

Parts/Accessories Orders:

We use Australia Post to ship our small packages.
Standard Shipping Cost within Australia: $10 or free when you spend $200
Express Shipping Cost within Australia: $20 or $10 upgrade when you spend $200.

For up to date delivery timeframes, please see the Australia Post website.
Please note that delivery timeframes are outside our control once handed over to Australia Post. You can track you package with the tracking number on your confirmation email through the Australia Post website.

Bulky Goods Orders:

For bulky goods such as, but not limited to, Bicycle Frames, Bicycles, Smart Trainers & Wheels, freight pricing will be shown at checkout and starts at $60.

Delivery may take longer to some rural areas, such as the Northern Territory, Outer and Northern Western Australia, so please consider this when choosing your delivery option. 

INTERNATIONAL SHIPPING

Standard Shipping Cost outside Australia: $40

Please note that not all products on our website can be shipping internationally, including but not limited to, Specialized, Roval, Cervelo, SRAM, Shimano & Reserve. No shipping options will be shown at checkout if you have restricted products included in your cart.

Unfortunately we are unable to ship products to the USA due to restrictions and tariffs. 

SHIPPING TERMS AND CONDITIONS

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control, including but not limited to any delay caused by an incorrect delivery address being provided to us. Please check the condition of the goods before signing and refuse the delivery if it appears damaged.
Please note that we do not accept, nor will we ship, orders intended for international shipping via freight forwarders.

Parts Orders are usually dispatched within 2 business days. When we have a sale on, shipping may take an extra 1-2 business days.

Orders will be processed during normal AEST business hours between Monday and Friday. We will endeavour to process orders placed on weekends and public holidays on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

Some orders may have stock availability split between our 2 locations, when this happens orders will be held until stock can be transferred and shipped together.