Refund policy

BIKE GALLERY RETURNS

The return policies on this page applies to products purchased from the Bike Gallery online store.

To initiate a return, you can do so through your customer account: https://shopify.com/96026558766/account

Change-of-mind Policy
‘Change-of-mind’ includes purchases you have made in error eg. Accidently ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.

If you change your mind on your purchase from the Bike Gallery online store you may return most products (see below) to us in the manner specified in this policy within 30 days of delivery to you, for a full refund.

Please note the following conditions:  

  • Any product that is altered, damaged, washed or worn in any way, or is missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition) cannot be accepted as a return. This includes cycling shoes where cleats have been fitted.
  • Proof of purchase and delivery from the Bike Gallery webstore is required for all returns and must accompany the product being returned.
  • Bike Gallery will not refund the shipping costs you paid for the initial purchase of the product.  Return shipping is at the expense of the customer. We will only refund the cost of the returned product, if it is deemed acceptable for return (see below for products that we do not accept for return under our change of mind policy).
    Specific warranty terms may apply to technical products.

We do not accept the return of products under our change-of-mind policy that are:

Water bottles;
Food/Nutrition Products
Clearance/Final Sale items

REFUND (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 5 days of return, and a credit will automatically be applied to your original method of payment excluding any original postage fees.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bikegallery.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately items marked as *clearance* cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bikegallery.com.au and send your item to: 74 Auburn Pde, Hawthorn East, VIC, 3123, Australia.

RETURNS SHIPPING:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot accept any responsibility for missing parcels lost in transit.